Shipping & Return
Shipping
We will dispatch your products the next day after you pay your order. The delivery will take 2-5 working days depending on your location within NZ. We are happy to combine shipping and shipping prices are shown on all our lists.
We only deliver to residential or business addresses - PO Boxes are not accepted for security reasons. We stock products in our Auckland store, but we don’t offer pickup because our store is not designed for customer pick up.
Return
Returns of non-faulty items require proof of purchase and goods must come back to us in unopened, unused, resalable condition in original packaging with all manuals and accessories, within 28 days. Freight will be at the cost of the purchaser for items returned but contact us as we will do what we can to reduce this cost to our valued customers.
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We will offer refunds if the unit is return as saleable condition within 28 days.
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Refunds will not be offered after the item has been used, opened or not include all accessories.
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Refunds will not be offered because you simply "change your mind".
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Refund will be issued after all items returned to us and fully assessment by us.
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Shipping costs are non-refundable.
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If your return qualifies, we'll happily provide you with an exchange.